COVID 19
28 May 2020
These are unprecedented times and the situation keeps on changing so we’ve created this page to provide you with the latest information available to us and to keep you up-to-date on how this impacts the McLaren Vale Wine Region and Mulberry Lodge Country Retreat.
We’ve missed hosting our lovely guests but over the last few months we’ve had lots of time to work on a few internal and external “isolation projects” This includes extra time in the gardens, working in the veggie patch which is overflowing with an abundance of lovely fresh winter veggies and experimenting in the kitchen with ideas for our breakfasts, afternoon teas and hosted dinners. The Garden Retreat has been freshly painted, the slate floors have been resealed and varnished and all the beautiful jarrah wood has been re-oiled. It is all looking fresh and beautiful for our guests.
Good news is that restrictions for travel within South Australia have now been eased and we are all being encouraged to book some time away in the South Australian regions. While we are looking forward to welcoming guests back to Mulberry Lodge we are still working on a few projects and look forward to reopening around mid- July.
As of the 1st June, restaurants and cafes are allowed to welcome a maximum of 80 guests subject to a maximum of 20 guests per room or outdoor area and in line with social distancing requirements of 1 person per 4 sqaure meters. Each business/venue must complete a Covid Safe Plan to confirm the maximum numbers they can accommodate at their venue. Numbers will differ for each business depending on the space available. Bookings for lunch and dinner are highly recommended due to restrictions on numbers. Importantly for a wine region, venues can now serve alcohol with meals.. Cellar door tastings will also be allowed from 1st June subject to tastings taking place seated at a table. The numbers of visitors allowed for tastings will be strictly controlled and visitors are encouraged to make a booking. We will continue to keep this page here updated as well as our Facebook and Instagram pages updated as soon more information becomes available.
We really look forward to seeing you from July onwards; check out our Winter Warmer Package for a great winter deal whihc we have extended into September or perhaps have a look at one of our special packages such as our Pamper Package or Platinum Package. Our Partners in these packages are all gearing up to welcome guests back to their experiences. Winter in the Vale is beautiful; enjoy a walk along our beaches, explore the Onkaparinga Gorge (the river is flowing!), or cycle the Shiraz Trail.with complimentary use of the Lodge bikes.
For extra peace of mind and to ensure your and our safety and well-being, we have also implemented the following additional measures:
If you have any questions, feel free to give us a call at any time.
Thank you so much for your ongoing support, we are looking forward to welcoming you soon to Mulberry Lodge Country Retreat.
Hazel & Nik
SPECIAL PROVISIONS DURING THE CORONAVIRUS / COVID-19 PANDEMIC:
We completely understand the concern and uncertainty the current situation creates for everyone and have adjusted our cancellation policies as follows:
These special provisions are valid for all bookings made directly with us via phone, email or directly through our website with stay dates from July 2020 to December 2020 (and may be extended into 2021)
These are unprecedented times and the situation keeps on changing so we’ve created this page to provide you with the latest information available to us and to keep you up-to-date on how this impacts the McLaren Vale Wine Region and Mulberry Lodge Country Retreat.
We’ve missed hosting our lovely guests but over the last few months we’ve had lots of time to work on a few internal and external “isolation projects” This includes extra time in the gardens, working in the veggie patch which is overflowing with an abundance of lovely fresh winter veggies and experimenting in the kitchen with ideas for our breakfasts, afternoon teas and hosted dinners. The Garden Retreat has been freshly painted, the slate floors have been resealed and varnished and all the beautiful jarrah wood has been re-oiled. It is all looking fresh and beautiful for our guests.
Good news is that restrictions for travel within South Australia have now been eased and we are all being encouraged to book some time away in the South Australian regions. While we are looking forward to welcoming guests back to Mulberry Lodge we are still working on a few projects and look forward to reopening around mid- July.
As of the 1st June, restaurants and cafes are allowed to welcome a maximum of 80 guests subject to a maximum of 20 guests per room or outdoor area and in line with social distancing requirements of 1 person per 4 sqaure meters. Each business/venue must complete a Covid Safe Plan to confirm the maximum numbers they can accommodate at their venue. Numbers will differ for each business depending on the space available. Bookings for lunch and dinner are highly recommended due to restrictions on numbers. Importantly for a wine region, venues can now serve alcohol with meals.. Cellar door tastings will also be allowed from 1st June subject to tastings taking place seated at a table. The numbers of visitors allowed for tastings will be strictly controlled and visitors are encouraged to make a booking. We will continue to keep this page here updated as well as our Facebook and Instagram pages updated as soon more information becomes available.
We really look forward to seeing you from July onwards; check out our Winter Warmer Package for a great winter deal whihc we have extended into September or perhaps have a look at one of our special packages such as our Pamper Package or Platinum Package. Our Partners in these packages are all gearing up to welcome guests back to their experiences. Winter in the Vale is beautiful; enjoy a walk along our beaches, explore the Onkaparinga Gorge (the river is flowing!), or cycle the Shiraz Trail.with complimentary use of the Lodge bikes.
For extra peace of mind and to ensure your and our safety and well-being, we have also implemented the following additional measures:
- In addition to our usual full clean (which has always included wiping all those surfaces you may not even know you touch} we will not accommodate guests in the two days prior to your stay, as an extra provision to guard against surface spread. This also means that we can currently not accommodate any early check-in or late check-out requests We have also completed COVID CLEAN Accreditation with our Tourism Industry Association TiCSA
- Our personal welcome will be in line with social distancing recommendations. Our personal recommendations for dining, tours, cellar doors and experiences can be found on our website.
- While you are staying at the property we won't enter the Retreat unless invited to do so or are required to deal with any essential maintenance or repair issues. In room cleaning will take place only for your arrival.
- In addition to the normal complimentary toiletries provided we will also supply in room hand sanitiser
- Our hosted breakfasts for the short term will be replaced with a delicious gourmet breakfast hamper delivered to the Retreat each morning
- Special 'peace of mind' cancellation provisions (see T&Cs below) will apply)
If you have any questions, feel free to give us a call at any time.
Thank you so much for your ongoing support, we are looking forward to welcoming you soon to Mulberry Lodge Country Retreat.
Hazel & Nik
SPECIAL PROVISIONS DURING THE CORONAVIRUS / COVID-19 PANDEMIC:
We completely understand the concern and uncertainty the current situation creates for everyone and have adjusted our cancellation policies as follows:
- Full balance due 14 days prior to check-in, (50% deposit is due at time of booking if booking is made directly in person with Hazel by phone or email, Full payment made at time of booking if booked via our online booking system)
- Cancellations for any reasons up to 14 days prior to check-in: full refund offered or take a travel credit for a future booking within the next 12 months.
- Cancellation between 14 days and day prior to check-in: a travel credit (valid for 12 months) for the full amount paid is provided if government restrictions do not allow travel or majority of businesses (cellar doors/restaurants) in McLaren Vale are closed
- Bookings cancelled on day of arrival for any reasons (or no-shows) are non-refundable.
These special provisions are valid for all bookings made directly with us via phone, email or directly through our website with stay dates from July 2020 to December 2020 (and may be extended into 2021)
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Covid Clean Practising business accredited through TiCSA