Terms and Conditions
To maintain a high standard for our guests, we require certain conditions to be complied with. We appreciate that most guests will respect our property, but the occasional abuse requires that we state the following conditions.
Standard Booking Confirmation
Standard Cancellation
Date changes
Third Party Experiences
Travel Insurance
Visitors / Parties
Gift Vouchers
Damages, Breakages, Theft & Loss
Departure
Removal of Rubbish
Pets & Smoking
Standard Booking Confirmation
- Full payment is required at the time of booking if you book through our online booking portal.
- If booking via email or phone, a 50% deposit is required to secure the booking. Payment of the deposit constitutes the client’s acceptance of these Terms and Conditions.
- The full balance of the tariff must be received 30 days before occupancy. If not, the owner has the right to cancel the booking and attempt to relet the rooms.
Standard Cancellation
- Cancellations up to 30 days before arrival, a refund will be provided or take a credit note for use within the following 12 months
- Cancellations within 30 days prior to arrival will incur a total loss of monies unless the booking can be replaced.
- All efforts are made to replace cancelled bookings and return monies paid, less an administration fee of $50.
- We recommend purchasing Travel Insurance to cover you for any unforeseen circumstances.
Date changes
- Dates can be changed any time up to 30 days before arrival at no charge
- Date changes requested within 30 days of travel will be treated as a cancellation and a new booking.
- If we can resell the dates, the cancellation charges will be refunded.
- We recommend purchasing Travel Insurance to cover you for any unforeseen circumstances.
Third Party Experiences
- Third-Party Experiences booked by Mulberry Lodge for guests will be subject to the third-party provider's T&C's, booking, and cancellation policies.
Travel Insurance
- We highly recommend purchasing Travel Insurance to cover you for any unforeseen circumstances that prevent you from travelling and may cover any cancellation charges for accommodation and third-party experiences.
Visitors / Parties
- The number of Guests should not exceed the number stated on the Confirmation Notice.
- Only confirmed guests are allowed on the property - no visitors
Gift Vouchers
- Vouchers are subject to the same terms and conditions. (see Cancellations/Date Changes above)
Damages, Breakages, Theft & Loss
- These are the guests’ responsibility during your stay and must be advised ASAP.
- Any damage or loss of property will be charged at repair/replacement cost.
- Cleaning which goes beyond the standard will be on charged.
- Please be aware that spray tan is very difficult to remove from our white linen and cream bath towels. Permanent staining will be on-charged for the replacement of linen and towels.
Departure
- The property/suite should be left in a similar state to its condition on arrival.
- Check-out time is 10.00am, to allow time to prepare the property for the next guests. This may sometimes be varied upon agreement with Hazel prior to arrival on the property.
- Regrettably, we will charge $50 per hour or part thereof to your credit card should you stay beyond the agreed time.
Removal of Rubbish
- We’ll remove general rubbish following your departure, should you find yourself with excess rubbish during your stay please let Hazel know and we will remove this.
Pets & Smoking
- We love animals, but choose not to allow pets as many people/guests have allergies to pet hair.
- Smoking is only allowed outdoors and on hard-standing areas. Please do not smoke in the lawned areas.
- The property sits between 2 vineyards, and while the property generally is tranquil and peaceful, during Vintage (Jan– Mar), the harvest machinery may operate on these vineyards during the night.
- The owners take no responsibility for the guests' personal property.