Terms and Conditions
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To maintain a high standard for our guests we require certain conditions to be complied with.We appreciate most guests will respect our property, but the occasional abuse requires that we state the following conditions.

Booking Confirmation

• A 50% non-refundable Deposit is required to secure the booking.   Payment of the deposit constitutes the client’s acceptance of these Terms and Conditions.
• The full balance of the tariff must be received 30 days prior to occupancy. If not, the owner has the right to cancel the booking and attempt to re let the rooms.

Cancellation

• Cancellations up to 30 days prior to arrival will incur a 50% loss of total bill unless the booking can be replaced.
• Cancellations within 30 days prior to arrival will incur a total loss of monies unless the booking can be replaced.
• All efforts are made to replace cancelled bookings and return monies paid less an administration fee of $50.
• We recommend purchasing Travel Insurance.

Date changes

• To change dates we require the booking to be replaced for the dates being vacated prior to the reservation being moved.

Visitors / Parties

• Number of Guests should not exceed the number stated on the Confirmation Notice.
• Only confirmed guests are allowed on the property

Gift Vouchers

• Vouchers are subject to the same terms and conditions.  (see Cancellations/Date Changes above)

Damages, Breakages, Theft & Loss

• These are the guests’ responsibility during your stay and must be advised ASAP.
• Any damage or loss of property will be charged at repair/replacement cost.
• Cleaning which goes beyond the standard will be on charged.
• Please be aware spray tan is very difficult to remove from our white linen and cream bath towels. Permanent staining will be on-charged for replacement of linen and towels

 
​Departure

• The property/suite should be left in a similar state to its condition on arrival.
• Check-out time is 10.00am, to allow time to prepare the property for the next guests.  This may sometimes be varied upon agreement with Hazel prior to arrival on the property.
• Regrettably we will charge $50 per hour or part thereof to your credit card should you stay beyond the agreed time.

Removal of Rubbish

• We’ll remove general rubbish following your departure, should you find yourself with excess rubbish during your stay please let Hazel know and we will remove this.

Pets & Smoking

• Pets/animals are not allowed
• Smoking is only allowed outdoors and on hard standing areas. Please do not smoke on the lawned areas and have consideration of future guests.

Noise

• The property sits between 2 vineyards and while the property generally very quiet and peaceful during Vintage (Feb – Mar) the harvest machinery may operate on these vineyards during the night.

​Loss of personal property

• The owners’ take no responsibility for the guests personal property.