Terms and Conditions
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To maintain a high standard for our guests we require certain conditions to be complied with. We appreciate most guests will respect our property, but the occasional abuse requires that we state the following conditions.

Standard Booking Confirmation

• A 50% non-refundable Deposit is required to secure the booking.   Payment of the deposit constitutes the client’s acceptance of these Terms and Conditions.
• The full balance of the tariff must be received 30 days prior to occupancy. If not, the owner has the right to cancel the booking and attempt to re let the rooms.

Standard Cancellation

• Cancellations up to 30 days prior to arrival will incur a 50% loss of total bill unless the booking can be replaced.
• Cancellations within 30 days prior to arrival will incur a total loss of monies unless the booking can be replaced.
• All efforts are made to replace cancelled bookings and return monies paid less an administration fee of $50.
• We recommend purchasing Travel Insurance.

Date changes

• To change dates we require the booking to be replaced for the dates being vacated prior to the reservation being moved.

SPECIAL PROVISIONS DURING THE CORONA-VIRUS / COVID-19 EPIDEMIC:
 
We completely understand the concern and uncertainty the current situation creates for everyone and have adjusted our cancellation policies as follows:  
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1. Cancellations for any reasons up to 14 days prior check-in: full refund offered or take a travel credit for a future booking within the next 12 months. 
2. 14 days prior check-in, remaining final balance of payment is due (50% deposit is due at time of booking if booking is made directly in person with Hazel by phone or email, Full payment made at time of booking if booked via our online booking system)
3. Within 14 days and up to 1 day prior to  check-in  if government restrictions do not allow travel or majority of businesses (cellar doors/restaurants) in McLaren Vale are closed a travel credit (valid for 12 months) for the full amount paid is provided
4. Bookings cancelled on day of arrival for any reasons (or no-shows) are non-refundable and no travel credit is provided. 

 
The special provisions are valid for all bookings made directly with us (our website / via phone) with stay dates from July 2020 to July 2022​

Visitors / Parties

• Number of Guests should not exceed the number stated on the Confirmation Notice.
• Only confirmed guests are allowed on the property

Gift Vouchers

• Vouchers are subject to the same terms and conditions.  (see Cancellations/Date Changes above)

Damages, Breakages, Theft & Loss

• These are the guests’ responsibility during your stay and must be advised ASAP.
• Any damage or loss of property will be charged at repair/replacement cost.
• Cleaning which goes beyond the standard will be on charged.
• Please be aware spray tan is very difficult to remove from our white linen and cream bath towels. Permanent staining will be on-charged for replacement of linen and towels

 
​Departure

• The property/suite should be left in a similar state to its condition on arrival.
• Check-out time is 10.00am, to allow time to prepare the property for the next guests.  This may sometimes be varied upon agreement with Hazel prior to arrival on the property.
• Regrettably we will charge $50 per hour or part thereof to your credit card should you stay beyond the agreed time.

Removal of Rubbish

• We’ll remove general rubbish following your departure, should you find yourself with excess rubbish during your stay please let Hazel know and we will remove this.

Pets & Smoking

• Pets/animals are not allowed
• Smoking is only allowed outdoors and on hard standing areas. Please do not smoke on the lawned areas and have consideration of future guests.

Noise

• The property sits between 2 vineyards and while the property generally very quiet and peaceful during Vintage (Feb – Mar) the harvest machinery may operate on these vineyards during the night.

​Loss of personal property

• The owners’ take no responsibility for the guests personal property.